Tell us about it
Share the brand, model, symptoms, and service ZIP code. A website request starts a conversation; it does not book an appointment or authorize a repair.
KNOW WHAT TO EXPECT
Clear steps. Informed decisions.
A repair starts with understanding your device and the work it needs. Here is how we discuss the details with you before you decide to proceed.
Review the estimate
Review the proposed repair and written estimate before approving work. We discuss any diagnostic needs, parts, labor, and applicable charges with you.
Confirm the arrangement
Once the details are agreed, we confirm an appointment and whether the repair is suitable for on-site service or an arranged pickup and return.
PRICING & APPROVAL
A quote for your particular repair.
Pricing depends on the device model, the issue, and the parts and work required. Before repairs begin, the written estimate identifies the proposed work, separates parts and labor, and includes applicable service or travel charges.
Any diagnostic fee is disclosed in writing before you authorize it and before we accept or collect your device for that work. If further work or additional charges become necessary, we ask for your approval before proceeding. Any deposit, special-order part, or cancellation conditions are discussed before authorization.
You can ask questions about an estimate before making a decision.
PARTS & TIMING
The right plan for your device.
Repair availability depends on the exact model, condition, and available parts. We discuss the proposed replacement parts and relevant limitations before you authorize the repair.
Timing depends on diagnosis, parts availability, the work involved, and testing. Your expected turnaround is discussed for your repair rather than promised as a standard same-day service.
If you have a deadline, mention it when you contact us.
BEFORE YOUR APPOINTMENT
Prepare your device.
If your device still works, back up your photos and files before service. Let us know if it will not turn on or you cannot access it.
Tell us about existing damage, earlier repairs, and any accessories being handed over. Please do not submit passwords, passcodes, or personal files through the website.
We confirm what to bring and how and where the handoff will happen before your appointment.
UPDATES & PAYMENTS
Stay informed along the way.
Once a repair is created, your private tracking link lets you view its status, published updates, estimates, appointments, and invoices. You can approve or decline an estimate through that link.
Payment is arranged directly with the business. The website displays payment records but does not collect card details or process online card payments.
Keep your tracking link private. If it is lost or shared accidentally, contact us for help.
WARRANTY & FOLLOW-UP
Ask before you approve.
Ask us to explain the written warranty terms for your proposed repair before authorization, including coverage, duration, and exclusions. Your repair paperwork identifies any applicable coverage.
If a repaired device develops a problem, contact us with your repair reference and a description of the issue so we can review it with you.
CHANGES & QUESTIONS
Reach us directly.
To change or cancel an appointment, discuss an estimate, or ask about a payment or refund, call (909) 516-5890 or email info@elsinoretechsolutions.com.
Include your repair reference if you have one. We will review your request and any terms agreed for that repair.
Independent, local service.
Elsinore Tech Solutions is an independent repair business. Device brand names identify the products customers use; they do not imply manufacturer authorization or affiliation. Eric’s previous work experience does not represent a current affiliation with a former employer.
Have a device in mind?
Tell us what happened, and we’ll discuss your options.